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September 20, 2016 By admin

Kingwood’s Secret to Success

Kingwood Strong

Stephanie Marquard’s unstoppable conquest of the Texas HVAC industry boils down to two key elements: Hard Work & Customer Service.

35 years ago, she founded Kingwood Air Conditioning & Heating, the following meteoric rise can be attributed to her single-minded focus to provide peerless customer service. Kingwood’s focus on customer service, thanks to Stephanie’s vision, led to the company coming to highly value the quality of workmanship and dependability, seeking out employees who could uphold and embody these qualities in their work and in their service of Kingwood’s customers. The success Kingwood has seen since its founding is the self-evident proof of Stephanie’s success in this endeavor.

Kingwood's First Install truck in 1984

Kingwood’s First Install truck in 1984

The other element, Hard Work, can best be seen in Stephanie herself. Her individual talent and vision are only matched by her seemingly infinite pool of energy that she diverts towards improving her network connections and refining the customer experience for all customers of Kingwood. Stephanie Marquard earned the unique honor of becoming one of the first recipients of the Air Conditioning Contractors of America’s (ACCA) “Small Contractor of the Year”, in the inaugural year of the award, joining a prestigious group of only a few contractors selected from the whole nation. The true testimony to Stephanie’s hard work is not only the recognition she received from her peers, in what is a male-dominated industry, but also that she managed this feat in the same year she received her license from the ACCA.

Stephanie with her ACCA award in 1990

Stephanie with her ACCA award in 1990

Stephanie’s tireless work ethic is instilled in all of her employees. Whilst serving as both the President of her local ACCA Chapter, The Air Conditioning Council of Greater Houston, being the first woman to ever achieve the position, and the President of Kingwood Air Conditioning and Heating, she still has time to be a caring and doting, mother and grandmother. Stephanie’s ability to balance the many responsibilities and requirements of her life while building a business that puts the customers ahead of all these other things is the truest testament to the Kingwood brand. Kingwood will always be there for you, the customer, no matter how hard the work is, no matter how big or small the problem is, Kingwood is your solution to your HVAC problems. Ultimately, that is Kingwood’s secret to success.

Keep your eyes on the lookout for our new vans out helping customers.

Keep your eyes on the lookout for our new vans out helping customers.

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